Students or others wishing to report a complaint regarding issues not already identified on the University’s Report a Complaint Procedures & Policies website at https://www.truman.edu/policies/ may Create a New Ticket.  This process includes an automated response acknowledging receipt of the complainant’s submission and confirmation that they will soon receive a more personalized response.   A Complaint System Administrator (CSA) coordinates the process and is assigned the task of channeling such complaints to the appropriate oversight areas, ensuring that those areas contact the complainant to address their concern through action or acknowledgment.  The CSA records each submitted complaint, and the action taken is documented and kept on file.  Yearly, all such records are placed into one document and shared with the President and her executive leadership team.  The CSA’s identity is kept confidential.  The rationale is two-fold:  1) to allow the complainant to express their concerns freely and 2) to encourage individuals to work through the proper channels before moving to the option of filing a formal complaint.